Plan
01
Read important emails like they're important.
Groundbreaking policy change currently being rolled out company-wide.
02
Ask questions before client calls.
Confusion is cheaper to solve before the call than during it.
03
Learn the system.
Understand what Heidi built well enough to discuss it intelligently and use it.
04
Demonstrate—not just promise—attention.
For example, build a whole website using the exact thing you failed to adequately appreciate.